Why we do this.
Refund Geeks was founded in 2017 based on the principle that businesses need better, more insightful data related to shipping and logistics in order to understand their true shipping costs and to improve operations.
Refund Geeks was born from necessity. Our founders spent years in industrial / wholesale businesses with annual parcel spend in the millions. Carriers like UPS and FedEx have intentionally complex rate structures and limited reporting features, making vendor accountability and operational insight extremely difficult – especially for high-volume shippers. Businesses shouldn’t have to spend time and money becoming experts in parcel invoices to understand how parcel impacts their operations – or to make sure they’re getting a fair shake.
Enter Refund Geeks. We monitor and synthesize the endless streams of carrier data to help customers (1) understand their shipping operations and logistics spend categories and (2) hold carriers accountable for the terms of their contracts. We’re the parcel experts – we’ll keep your shipping invoices in check so you can focus on running your business.
If you want to learn more about what we do, here’s how it works.