Paid for shipping? Get a refund.

Your shipment was late, so you may be entitled to a shipping refund.

We can help.  Since customers have to request their money back from the shipper, we’ll need some information about where you got the package to begin the refund process for you.

This service is entirely free.  How?

Did you buy the item online?  o   Yes       o   No

Store Website: _____________________  (where you bought the item)

Order #: _____________________

How much were the shipping charges? $ ______________________

Your Name: _______________________

Your Email: _______________________  (so we can send you updates)

— or —

Store Name: _______________________  (where you bought the item)

Company Phone #: ________________________

Order #: ________________________

Your Name: _______________________

Your Email: _______________________  (so we can send you updates)

Were you the shipper?

If you were the shipper, it is your responsibility to file a refund request with FedEx.  You have a limited amount of time to file the refund request, and you’ll need to do it through the FedEx website here.