We’re glad you asked! 🙂
We actually explain a lot about it here. There’s a lot that goes on under the hood, but our setup process really only takes 2-3 minutes of your time. Since there’s no software to install, we don’t impact your operations in any way. On the back end, we connect to your UPS and FedEx accounts, watch for refund opportunities and file refund claims for you. Refunds go back to your UPS and FedEx accounts directly each week, and we monitor those accounts to make sure you’re getting the refunds you deserve. From there, we use the data to help you understand where you have bigger savings opportunities. We can even help you negotiate better rates with UPS and FedEx.