We keep it simple. Our current pricing for new customers is a 25% share of the refunds we collect for you. If we find you $100 in refunds, our fee would be $25. If we don’t find any refunds for you, you wouldn’t have any fees – zip, zero, nada. We only bill you for refunds that we’ve confirmed that you received back to your UPS or FedEx account – which means our service can never cost you anything!
The refunds we claim for you will show up directly on your UPS and FedEx invoices. From there, our system monitors your invoices and posts back to us once we see you’ve received a credit. Once confirmed, we post it for you as a “Confirmed Refund” in the Refund Geeks portal. Only Confirmed Refunds are billable.
How often do I get billed?
Before the end of your trial period, you will need to load a payment method into your account to cover potential refund commissions. From there, we’ll only bill you once per month for a percentage of the refunds we find you. You’ll get that bill within the first five days of the month. At the time we bill you, we’ll email you an copy of your invoice totalling all of the confirmed refunds from the previous month along with the calculation of our fees.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Discover & American Express), or payment by ACH.
How quickly after I register will I see refunds?
It all depends on how quickly you connect your UPS & FedEx accounts. If connected immediately, we’ll start filing refund requests from day one. From there, it takes between 1 and 2 billing cycles (up to 14 days) for your first refunds to be processed and to post back to your account.
Do I have to worry about you selling my email or data?
What if I need support?
We have phone, email and chat support available for you. Whether you need onboarding help, account connection assistance, help navigating our dashboards or anything else – we’re here to help.
Can I cancel my account at any time?
Yep – there’s no obligation. While we’d be sad to see you go, you can cancel your account at any time – hassle-free – simply by contacting us.