Terms of Service

Terms of Service2018-02-27T00:40:21+00:00

This agreement is made between Refund Geeks LLC (“Agent”), a California based business, with principal offices at 750 University Ave, Suite 265, Los Gatos, CA 95032, and the customer (“Customer”) which has acknowledged and agreed to these terms through their digital submission.

DESCRIPTION OF SERVICES: Agent will provide shipment auditing services.  Customer provides Agent with certain information relative to its operations, which are the property of and confidential to Customer. Agent provides certain services to Customer, the services being the property of and exclusive to Agent.

Agent will track and audit Customer’s shipped packages and contact shipping providers on behalf of Customer. Agent will request refunds for shipping service failures and provide this information to Customer.

NON DISCLOSURE: The parties agree that neither shall disclose in any manner, directly or indirectly, or in whole or in part to anyone not a party to this Service Agreement, any information concerning the business, operations, finances, property, suppliers or vendors, contracts, processes, policies, plans or procedures of the other parties to any person or entity not party to this Agreement, whether such information is obtained in connection with the services provided by Agent or obtained in any other manner or form. Any such information obtained by either party shall be and remain confidential, and the parties agree not to disclose or divulge any such information at the time the services are provided or at any time thereafter.

DATA ANONYMITY: To access Refund Geeks’ Discount Benchmarking, Customer must share summary data anonymously with other Refund Geeks customers.  By Customer’s agreement to these Terms of Service, Customer opts in to discount benchmarking.  All data shared (including information about the account from which it is shared) is anonymous.  No specific information about Customer, names, address information, tracking numbers, specific shipments, or other details about Customer’s account will be shared.  Customer may opt out of discount benchmarking and data sharing by sending written notice to support@refundgeeks.com.

DESIGNATION OF AGENT: Customer hereby designates Agent as its exclusive Agent for purposes of recovering Customer’s guaranteed delivery refunds. Customer authorizes Agent to utilize whatever efforts are necessary to make the aforementioned refund recovery just as if Customer were undertaking the recovery itself and to utilize any means to obtain the recovery without further authorization from Customer.

TERM/TERMINATION: Either party, upon written notice to the other party, may terminate this agreement.  Following termination, Customer will receive a final billing within 14 days related to pending refund requests not yet billed.

WARRANTY: Agent shall provide its services and meet it obligations under this agreement in a timely manner.  Agent will conduct itself in a professional manner, representing Customer.  The Agent, in no manner, represents a third party; Agent will be working with Customer’s consent on Customer’s behalf as an Agent.