Many people assume (incorrectly) that FedEx suspends all moneyback guarantees during the holidays.  While FedEx certainly limits their Money-back Guarantee claims throughout the holiday season, many FedEx services are still guaranteed.  Here’s a quick guide that shows which FedEx shipments will be eligible for refunds this holiday season and which aren’t.

FedEx Ground & FedEx Home Delivery

While FedEx Ground and FedEx Home Delivery shipments are typically guaranteed, FedEx Money-back Guarantees are suspended for all shipments picked up from November 26 – December 24.  Packages scheduled for delivery on the day after Thanksgiving are guaranteed by the next business day.

FedEx Express (Air)

FedEx Express shipments scheduled for delivery from December 18 – December 24 will be guaranteed by the end of that day for all of the following services:

• FedEx First Overnight®
• FedEx Priority Overnight®
• FedEx Standard Overnight®
• FedEx 2Day®
• FedEx 2Day® A.M.
• FedEx Express Saver®
• FedEx First Overnight® Freight
• FedEx 1Day® Freight
• FedEx 2Day® Freight
• FedEx 3Day® Freight
• FedEx International First®
• FedEx International Priority®
• FedEx International Economy®
• FedEx International Priority DirectDistribution®
• FedEx International Economy DirectDistribution
• FedEx International MailService®
• FedEx International Priority® Freight
• FedEx International Economy® Freight

The FedEx SameDay money-back guarantee does not change through the holidays.

More Information

You can contact us for more information about service guarantees.  Here’s where you can find FedEx’s 2018 Holiday Money-back Guarantee Policy.