It’s that time of year again.  And, yes, UPS does limit your ability to claim refunds for late shipments around the holidays.  But there are many UPS services that are still guaranteed throughout the holiday season.  Here’s a quick guide that shows which UPS shipments will be eligible for refunds this holiday season and which aren’t.

UPS Ground

While UPS Ground shipments are typically guaranteed, Guaranteed Service Refunds (GSRs) are suspended for all UPS Ground shipments picked up or scheduled for delivery from November 26 – December 24.  This includes shipments to and from AK, HI and PR, and UPS Standard shipments.

UPS Air & UPS International Air

UPS Air & International Air packages schedule for delivery on the following dates will have modified guarantees:

  • November 23
  • December 17 – 22
  • December 24
  • December 31

For the above dates, Air and International Air packages are only guaranteed as follows:

  • UPS Next Day Air Early and UPS Worldwide Express Plus: Guaranteed time will be extended by 90 minutes
  • All other Air & International Air services: Guaranteed time will be extended to end-of-day

More Information

You can contact us for more information about service guarantees.  Here’s where you can find UPS’ 2018 Holiday Shipping Schedule.